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Frequently Asked Questions

Find answers to some of the most commonly asked questions about our resort.

Drop-Off Hours

  • Monday-Friday 8:30 am – 3:30 pm
  • Saturday, Sunday, and most holidays: 9 am – 3 pm

Pick Up Hours

  • Monday-Friday 8:30 am – 6:00 pm
  • Saturday/Sunday/Holidays: 9 am – 5 pm.
  • Check out before 1 pm: no charge for the day.
  • Check out after 1 pm: full day’s charge.

We supply all bedding, dishes, and toys for sanitary reasons. We have several types of beds and blankets to suit each individual pet’s needs.

16 weeks is the minimum age. Puppies must have all 3 sets of puppy vaccines (da2pp) as well as rabies and Bordetella. Kittens must have 3 sets of kitten vaccines (FVRCP) and rabies.

We do not have staff in the kennel area overnight. We do not want to disrupt the pets during sleeping hours. We do, however, have security on the premises 24/7. In addition, we also have fire/smoke alarm monitoring 24/7.

Dogs must be up to date on da2pp, rabies, and Bordetella. Cats must be up to date on FVRCP and rabies. We also strongly recommend parasite control (flea and tick prevention).

Yes, we can accommodate intact dogs of any age. Cats must be spayed/neutered after 6 months of age.

Yes. We have plenty of fridge and freezer space to accommodate any diet.

Dogs will spend up to 3 times a day in a large fenced-in romping corral for exercise (with or without a playmate). Twice a day feeding and a comfortable suite to relax in when they aren’t enjoying time outside.


Cats can individually wander the 5,000 sq. ft of space in our cattery, as well as time in our enclosed atrium. When relaxing in their kennel, they can enjoy an enclosed outdoor balcony during the warmer months and comfortable baskets and beds for catnaps.


A la carte services are offered at an additional fee.

Special requests for afterhours drop off or pick up needs to be discussed with our reception staff prior to booking. There will be a surcharge of $60/hour outside of business hours. Please note: this is for emergency situations only.

We offer several discounts for multi-pet, senior, and monthly. Unfortunately, we do not offer weekly discounts.

VIP suites are a kennel upgrade. We have 2 separate VIP areas that have 4 suites in each space. Great for dogs that need a quieter space. VIP suites are an additional daily fee on top of the regular boarding cost.

Yes, it is preferred. Not all dogs will allow us to administer their medications. Pill pockets, cheese, hotdogs, or even cream cheese. Whatever will work best for your individual pet and cut down on their stress.

The buildings are heated just like in your homes. We have some areas that have central heating and some areas where the floors are heated.

Yes, 24/7. We have filtered water from our reverse osmosis system.